FAQ's

Q. Is My Data Safe?

A. All members of staff at The Broadway Surgery have access to patient data. All information is securely held in accordance with the Data Protection Act and will only be issued to a third party I.e Insurance companies, with the written consent of the patient. 

 

To ensure your privacy, we do not disclose information over the telephone or by fax unless we are sure that we are speaking with you. Your information will not be disclosed to your friends, family or spouse unless we have written consent from you.

 

You have the right to view your records if you wish. This is by appointment only , please speak with reception if you would like to arrange this. In some circumstances a fee may be payable.

 

Q. How Do I Make A Complaint?

A. We strive to give you the best possible service at all times, but there may be occasions when you feel you wish to express dissatisfaction. If you wish to make a complaint please email broadwaycomplaints@gmail.com. 

 

When a patient is not satisfied with the outcome or does not want to deal with the surgery, please write to:

Complaints Manager,
NHS Redbridge,
Beckett's House,
2-14 Ilford Hill,
Ilford,
Essex,
IG1 2QX

Tel: 020 8478 5151

Any complaint should be made within 13 weeks of the event that caused it.

 

Q. Why Do I Have To Pay For Some Things?

A. The NHS does not pay GP's for all the services that they provide to their patients. The British Medical Association can provide more information about this.